Support

Need help with Unscreen? Find answers below or reach out directly.

Frequently Asked Questions

Why can't I block apps?

Unscreen uses Apple's Screen Time APIs to block apps. You must grant Screen Time authorization during onboarding. If you previously denied it, go to iOS Settings โ†’ Screen Time โ†’ App Limits or reinstall the app to trigger the permission prompt again.

Does Unscreen work on a simulator?

Screen Time APIs require a physical iPhone. The app will build and launch on a simulator, but app blocking features are only functional on a real device.

How do I delete my account?

Go to Me โ†’ Data โ†’ Delete Account. This removes your profile and authentication data from our backend. Local data can be erased separately with Me โ†’ Data โ†’ Delete App Data.

What happens to my Health data?

Unscreen reads step counts from Apple HealthKit only when you start a walking task. Health data is processed on-device and is never transmitted to our servers.

Why did my focus session pause?

If you enabled face-down mode, the timer pauses automatically when you pick up your phone. Put the phone face-down to resume.

Contact us

Email: support@ai2me.us

Download: Unscreen landing page

TestFlight: https://testflight.apple.com/join/UjYeR8vq